Refund Policy

Cancellation and Termination
1. If you have subscribed to a subscription plan but then wish to cancel your subscription, you can do this by:
  1. Navigating to your account’s billing page, selecting ‘Cancel subscription’ and following the steps onscreen; or
  2. Sending an email to accounts@Selynk.comstating you wish to cancel your subscription and requesting that we do this on your behalf.
2. Following cancellation of your subscription plan via any of the above methods, you will no longer be charged any fees under your subscription plan. If there is any remaining time on your existing paid subscription, your access to paid-for features will continue until its expiry date unless you contact us to specifically request that we remove your account’s access to paid-for features immediately. There will not be any automatic refunds or credits given for this unused period (see paragraphs 12.5-12.8 below for our refund policy). After this time, any paid-for features enabled on your account by virtue of your now terminated subscription plan will stop working. This may mean your booking page will also stop working until you remove those paid-for features.
3. You may access the Service using an account which is paid for by another organisation in accordance with a separate agreement made between the organisation in question and us. Please note we reserve the right to cancel or suspend your account if the organisation in question defaults on payment or certain of its other obligations under its agreement with us, and your account will expire on termination or expiry of our agreement with that organisation.
4. If you wish to terminate your membership by deleting your account, you can do this by:
  1. Navigating to your account settings, selecting ‘Delete account’ and following the steps onscreen; or
  2. Sending an email to accounts@Selynk.comstating you wish to delete your account and requesting that we do this on your behalf.
5. Following receipt of a request to terminate your membership via either of the above methods, we will delete your account and any data associated with it. Please note that terminating your membership will lead to deletion of your data and we will not be able to recover any of this data once it has been deleted.
6. Please note that the following actions do not constitute a request to cancel your paid subscription or to terminate your membership:
  1. Deleting, or taking offline, one or more of your profiles from your account; or
  2. Setting a ‘fixed end date’ on one or more of your profiles on your account; or
  3. Unlinking one or more calendars from your account; or
  4. De-authorising one or more of your calendar accounts integrated with your account; or
  5. A lack of bookings or activity on your account.
7. We reserve the right to terminate your membership immediately without notice if in our opinion you have breached these Terms. In the event of termination, we will delete your account and you will no longer have access to the Service.
8. We may at any time suspend your account while we investigate a suspected or alleged breach of these Terms. In the event of a suspension we will notify you and invite you to make representations. If, following receipt of your representations we are not satisfied we may proceed to terminate your account.
9. If you subscribe to a monthly, 12 month or 24 month subscription plan and decide to cancel your subscription plan within 30 days of your initial subscription date, we will refund the full amount of any sums already paid by you.
10. If you subscribe to a monthly, 12 month or 24 month subscription plan and decide to cancel your subscription plan on a date more than 30 days after your initial subscription date, you will not be entitled to a refund of any advance sums paid by you.
11. Fees paid for the use of the Selynk.com SMS Service are non-refundable in any circumstance.
12. In exceptional circumstances, Selynk.com may refund in excess of our default policy as set out in the paragraphs above. In such circumstances we reserve the right to charge an administration fee of $20 or one month’s subscription charge (whichever is the higher).
13. If your subscription is terminated and a period of twelve months elapses during which you do not reinstate your subscription or purchase an alternative subscription, we reserve the right to expire any remaining credit on your account and to delete your account and its associated data without notice.
14. If a period of six months elapses without you using any SMS credits linked to your account, we reserve the right to expire these credits and remove them from our system. You will not be entitled to a refund for the unused SMS credits.